Refund policy
We want you to love your MILOUA purchase. If something isn’t quite right, please review the guidelines below.
Returns & Exchanges
- Return or exchange requests must be submitted within 7 days of delivery.
- Items must be unworn, unwashed, in their original condition, and in their original packaging.
- For hygiene reasons, items that show signs of wear or use cannot be accepted.
- Approved returns are eligible for store credit or exchange only.
- Exchanges are subject to product availability.
- Original shipping and handling charges are non-refundable.
- Customers are responsible for return shipping costs unless the item received was damaged, defective, incomplete, or incorrect.
Purchases From Other Retailers
Items purchased from a retailer other than miloua.com are subject to that retailer’s return and exchange policy. Please contact the original retailer directly for assistance.
How to Request a Return or Exchange
To request a return or exchange, please contact info@miloua.com with your order number.
Please do not send items back before submitting a return request.
Damaged, Defective, Incorrect, or Incomplete Orders
If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact info@miloua.com within 7 days of delivery.
Please include your order number, a brief description of the issue, and clear photos when applicable.
We’ll review the issue and determine the appropriate resolution.
Wholesale and Custom Product Purchases
All wholesale, custom product, and business-to-business purchases are final sale and are not eligible for voluntary returns, exchanges, or store credit.
Contact
For questions about returns or exchanges, contact: