Shipping policy
Order Processing
Orders are prepared and shipped as quickly as possible, excluding weekends and holidays.
Once your order ships, you’ll receive a confirmation email with available tracking information.
Any processing, shipping, or delivery timeframe shown on our website, on a product page, at checkout, or by a carrier is an estimate unless expressly stated otherwise. If we are unable to ship an order within an applicable stated timeframe, we will provide any notice, cancellation, refund, or other option required by applicable law.
U.S. Shipping
Shipping rates are based on your order and delivery location:
- Retail orders under $45: Shipping is calculated at checkout.
- Retail orders of $45 or more: Free standard U.S. shipping.
- Wholesale, custom and business-to-business orders: Shipping is calculated at checkout.
Any estimated delivery date provided by the carrier is an estimate and may change while your package is in transit.
Pre-Orders
Pre-order items ship according to the estimated shipping timeframe shown on the product page at the time of purchase.
If we are unable to ship within an applicable stated timeframe, we will provide any notice, cancellation, refund, or other option required by applicable law.
Shipping Address
Please review your shipping address carefully before placing your order.
If you notice an error, contact info@miloua.com as soon as possible. If your order has not yet shipped, we’ll do our best to update the address. Once an order has shipped, we may not be able to change or redirect the delivery.
Lost or Missing Packages
If your package appears to be lost in transit, please contact info@miloua.com with your order number so we can review the tracking information.
Subject to applicable law, title and risk of loss pass to you when we transfer your order to the carrier for shipment.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, contains an incorrect item, or is missing an item, please contact info@miloua.com within 7 days of delivery.
Please include your order number, a brief description of the issue, and clear photos when applicable.
We’ll review the issue and determine the appropriate resolution.
Contact
For shipping questions, contact: